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Confused about counselling help and how it works? Read below to the frequently asked questions and get clarifications before starting! More questions? Mail us your query or chat with us!

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Q. What is online counselling/therapy?

Online counselling is live, face to face video counselling using video conferencing apps. The method of the counselling session will remain the same as face to face in-person sessions. The only difference is you will need a laptop/mobile phone, sufficient internet connection and necessary apps to connect to your therapists.

Q. Is online therapy effective?

Online therapy can be an effective treatment for many health issues such as depression, anxiety disorders, trauma, grief and loss etc. Online therapy can be just as beneficial and effective as traditional in-person therapy. Many clients benefit from processing their feelings with a safe and trusted professional.


Q. Are therapists licensed professionals?

Yes, all therapists at Emojar are licensed to provide in-person treatment as well as online therapy. All the therapists have RCI registration or have completed their doctoral degree and additional diploma courses to practice.


Q. Can I choose my online therapists?

Yes. You will get 21 professionals to choose from. All have a personal profile. All you need to do is click on their profile and read about them before booking. 


Q. Are these therapy sessions only for hardcore mental disorders?

Counselling can help people with a broad variety of mental illnesses and emotional difficulties. However, people can also visit a therapist or take counselling sessions even if they are facing difficulty in day-to-day functioning. 


Q. Is couples therapy available online?

Yes, Emojar also offers online couples counselling.


Q. Can I get medication online?

Yes, we have psychiatrists on board who will prescribe medicines when needed.


Q. How do I pay for the session?

You will be able to pay online via our online payment portal on the website.


Q. How will I get access to join the sessions?

Our team will communicate with you through WhatsApp and will send you all the necessary details of how to join and access the sessions.


Q. Can I use online counselling on a tab or a phone?

Yes, if you have the necessary apps like google meet or if you have access to the chrome browser, then you can easily attend the sessions via phone or on the browser.


Q. What degrees or qualifications will my therapist have?

All the therapists have completed their required degrees that provide them with the license to take up clients as per the Rehabilitation Council of India.


Q. How do I choose the best therapists after I sign up?

The profiles of the therapists are all provided. While booking please go through the language preference, common interests etc. 

In case you face any difficulty deciding, get in touch with us. We will help you chose the right professional. 


Q. Can I switch therapists if I don't like the one assigned to me?

Yes, if you feel that your therapist is not the right fit for you, then we encourage you to make a switch without hesitation.


Q. How long is online therapy?

It depends entirely on your circumstances and your goals. You can also talk to your therapist about his or her intentions for your treatment length.


Q. Do we get child counselling as well or only adult counselling?

Emojar provides counselling for both children and adults. However, the first session for the child needs to be accompanied by an adult. 


Q. Can online therapists prescribe psychiatric medication?

Psychologists are not authorised to prescribe medications. There will be some psychiatrists on board who will prescribe medication as and when needed.


Q. If I am not that tech-savvy, will I still be able to use online therapy?

Our online therapy is fairly intuitive and straightforward. Though, you need some basic understanding of using the Internet, connecting to wifi, and downloading necessary apps (if using a tablet or a cell phone). If in case you face any problem, our team will surely help you out.


Q. For what issues can I get help?

Most mental health issues can be treated online. Depression, anxiety issues, anger issues, grief and loss, stress-related issues, panic disorders and even substance abuse problems are some among the lot.

Q. Do I have to give a lot of personal information?

For the initial sessions, it may require you to share some information about yourself for the initial diagnosis. But we assure you that all your information will be kept confidential by the therapists.


Q. How secure is this service?

Our service is very secure. All the information shared by the client will be kept confidential. However, in cases where self harm ideation or attempts are observed, the ethical confidentiality breach would be necessary. Read about confidentiality breach. 


Q. Are the counselling sessions confidential?

Yes, all our sessions are confidential. However if the therapist feels that there is a need to inform the third party, then he/she will first inform the client about that and then will proceed.


Q. Is online therapy a good idea for everyone?

Online therapy is as effective as in-person therapy. One thing that online counselling provides is that it gives you privacy and make you more comfortable for sharing things. Sometimes it gets easier to communicate in online mode.


Q. How often will I meet my therapists?

It will depend on how many sessions you will need to attend for your counselling. All the details will be provided to you by your therapists.


Q.  Is the counselling based on any religion?

Counsellors will attempt to understand and relate to the client’s religion and worldview to help them better without enforcing their religious views. However, professional counselling is based on psychological schools of thought that are scientific and not necessarily on religious frameworks.


Q. What if my problems may not be heard or understood correctly?

Professional counsellors have been trained to listen, attend, observe, focus, reflect, and interpret in a facilitative process with the client. The counsellor will also help them to gain insight and awareness so that they can better understand their struggles and come up with their solutions in collaboration with the counsellor.


Q. What if the counsellor is prejudiced or biased?

Counsellors are ethically bound to be unbiased, non-judgemental and neutral. However counsellors are human too, and if any bias comes across, they are required to work on their biases with their supervisor.


Q.  What if the counsellor provides wrong advice?

Counsellors do not give advice, so there is no such thing as 'wrong advice.' At best, the counsellor could make suggestions or recommendations at a much later stage in counselling when he or she has gained a thorough understanding of your context and situation. Any suggestion made by a counsellor, however, cannot be forced upon you. It is entirely up to you whether or not to think about it.

Have more questions?
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